BMC Helix Remedyforce: Some Categories are Not Available for Staff in the Remedyforce Console

Version 1
    Share This:

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Helix Remedyforce Service Desk



    PROBLEM:

    Some Categories are Not Available for Staff in the Remedyforce Console, nor through the Self Service.


    CAUSE:

    Categories were marked 'Under review'


    SOLUTION:

    Remove the Under Review attribute:
    1. Login as Admin
    2. Open Categories from standard Salesforce page
    User-added image

    3. Select a Category that is not visible to Staff
    4. Uncheck the field Under Review
    User-added image
    3. Click Save
    4. Verify the Category is visible to Staff from the Remedyforce Console


    Article Number:

    000363740


    Article Type:

    Solutions to a Product Problem



      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles