TrueSight Operations Management Curated Resources by Topic

Version 5
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    Congratulations! You've found our curated list for education, help and support resources related to TrueSight Operations Mgmt topics. We'll be doing this for other products; this is the first to validate the concept. We hope you find it useful and ask that you use the comments to suggest other topics to add or resources you think we've missed.

     

    If you are just getting started with TrueSight Ops, you might want to check out the TrueSight Operations Management Orientation Checklist. This page is a work-in-progress, I'm updating it as I am able. If you have suggestions or requests, please comment below.

    Architecture

    Notes10.711.x

    While there are many product enhancements in 11.x vs 10.x, the architecture remains fundamentally the same with one exception.

    10.x uses Atrium SSO to manage users and groups; 11.x uses Remedy SSO.

    Here is a guide to migrating from Atrium SSO to Remedy SSO.

    HTML     PDFHTML      PDF

    Presentation Server, Infrastructure Management, and PATROL Agent compatibility matrices

    HTML

    HTML

    (same link)

    High Availability DeploymentHTML11.0     11.3
    Disaster Recovery DeploymentHTML

    11.0 (Oracle)

    11.0 (SAP SQL)

    11.3

    Administration

    Notes
    10.711.x
    All Product Documentation

    HTML

    PDF  (big file)

    HTML    11.0     11.3       

    PDF (big file)     11.0     11.3

    Deployment best practices. If you need info on integrating CLM, look at the 10.x version; for Atrium CMDB, look at the 11.x version. Otherwise content is similar.HTMLHTML
    System requirements and compatibility
    Sizing and scalability considerations for Infrastructure ManagementHTML11.0     11.3
    Product download linksHTML11.0     11.3
    Installation.  There are separate guides for SSO, Infrastructure Management, App Visibility, etc. Rather than link them all here, this link goes to the aggregate page with all of them.HTML11.0     11.3
    Supported Upgrade Pathsn/aTo 11.0     To 11.3
    Should I upgrade or migrate? Considerations...n/aTo 11.0     To 11.3
    Assisted MIGration Offering (AMIGO) checklist. The checklist is comprised of material gathered from multiple resources, such as documentation, knowledge articles, webinars, and feedback from other customers.  The result is a definitive list of steps needed to efficiently and successfully install/upgrade TrueSight. BMC Support can help you complete and then will review your plan when complete.n/a11.0     11.3
    Integrations (yay!) Note: in 11.3 we introduced TrueSight Smart Reporting. Backward compatibility with TrueSight Operations Reporting is maintained. Thus there are two sections for Reporting for v11.3.

    AppVisibility ("TEA" / "APM", etc.)

    Written content
    Video contentCommunities discussions
    Product Documentation v11.0, 10.7, 10.5

    Automated Ticketing

    Written content
    Video contentCommunities discussions

    Building Custom Dashboards

    Written content
    Video contentCommunities discussions

    Cells/Rules/Policies

    Written content
    Video contentCommunities discussions

    Dynamic Thresholding

    Notes
    10.711.x
    Getting started with thresholds. Covers the difference between server and agent thresholds, as well as global and instance thresholds.HTML11.0     11.3
    Server thresholds, KPIs, and baselines. This is where you can delve into absolute baselines, signature baselines, abnormality baselines, hourly/daily/weekly/auto baselines, etc. HTML

    11.0     11.3

    Understanding event thresholdsHTML11.0     11.3
    Abnormality generationHTML11.0    11.3

    Log Analytics (IT Data Analytics aka "ITDA")

    Written content
    Video contentCommunities discussions

    Monitoring Solutions and Knowledge Modules ("KM"s)

    Earlier versions
    Current version (11.03.02)
    HTMLHTML

    Probable Cause Analysis ("PCA")

    Written content
    Video contentCommunities discussions

    Reporting

    Written content
    Video contentCommunities discussions

    Rules & Policies

    Written content
    Video contentCommunities discussions

    Service Models

    Written content
    Video contentCommunities discussions