Explanation of how the PATROL for Application Management (AM KM) works

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    PRODUCT:

    PATROL for Application Management


    COMPONENT:

    AM KM


    APPLIES TO:

    PATROL for Application Management (AM KM) versions 10.0.00 to 10.7.00



    QUESTION:

    The Synthetic, and App Visibility data are stored on the App Visibility Portal and App Visibility Collector(s).  The BMC Real End User Experience Monitoring (EUEM) data are stored on the EUEM Collector and EUEM Analyzer.  In order to send the Synthetic, App Visibility, and EUEM data to the TrueSight Infrastructure Management (TSIM) server, the AM KM is required.

    So how does the AM KM obtain the Synthetic, App Visibility (deep dive only), and EUEM data and send it to the TSIM server?


    ANSWER:

     

    To collect Synthetic and App Visibility (deep dive only) data, the AM KM connects to the TrueSight Presentation Server (TSPS) server using the TSPS username/password and tenant to obtain the App Visibility Portal hostname and port information, and then the TSPS server sends back that information to the AM KM.  Once the AM KM has the information to connect to the App Visibility Portal, it uses the REST API call to obtain the Synthetic and Application Visibility directly from the App Visibility Portal.  As a note, the App Visibility Portal connects to the App Visibility Collector(s) to obtain the Application Visibility and Synthetic data, and brings the data back to send to the AM KM.

    To collector EUEM data, the AM KM connects to the TSPS server using the TSPS username/password and tenant to obtain the Real User Analyzer hostname and port information, and then the TSPS server sends back that information to the AM KM.  Once the AM KM has the information to connect to the EUEM Analyzer, it uses the REST API call to obtain the EUEM data directly from the EUEM Analyzer.

    Note: The AM KM should only be installed on one PATROL Agent within the TrueSight Operations Management (TSOM) environment.  Installing more than AM KM instances in the same environment will result in duplicate Synthetic, Application Visibility, and/or EUEM data in the TSIM server.

     


    Article Number:

    000231414


    Article Type:

    FAQ/Procedural



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