Smart Reporting Error Message: "Problem accessing the absolute URL:/includes/SmartReporingHeader.jsp"

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    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    BMC Smart Reporting


    APPLIES TO:

    Remedy Smart Reporting



    QUESTION:

    When logging to Smart Reporting next message appears in the header:   
       Problem accessing the absolute URL: /includes/SmartReporingHeader.jsp 


    ANSWER:

    To avoid seeing that message, it will be necessary to change the header configuration for Smart Reporting:

    1. Access to Smart Reporting using the absolute URL with siadmin user to the "Default" organization

      Bundled Tomcat: http(s)://<SmartReporting_host>:<port>/  
    External Tomcat: http(s)://<SmartReporting_host>:<port>/SmartReporting/ 
    2. If multi-tenant login appears, select "Default", otherwise the user will access to "Default" organization automatically 
    3. Go to Administration > Configuration 
    4. Select "Integration" icon and expand "Page Header" 
    5. Under "Display" option, select "Standard" and click on "Save" button 
    6. It will be asked if the configuration should be applied to the client organizations, select "Yes", verify the client organization is selected and click on "Save" button. 
    7. Close siadmin login and cross-launch Smart Reporting through MidTier. The message "Problem accessing the absolute URL: /includes/SmartReporingHeader.jsp" will no longer appear. 

     


    Article Number:

    000245323


    Article Type:

    FAQ/Procedural



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