Remedyforce Monthly Newsletter - September 2018 Edition

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    In North America, as we hold on to the last few days of summer, September is time to celebrate our kids going BACK TO SCHOOL!  While you are busy getting the never ending list of School supplies and attending all of the school open houses, we want to remind you of all the Remedyforce courses you can take to make the most of your Remedyforce solution.  In this edition check out the Education section of this months newsletter and see what we have to offer.  Read about our latest User Group Meeting in London and look out for upcoming meetings near you!  Get to know our Remedyforce BRM team in the BRM Corner, check out our Remedyforce Blogs about Remedyforce Summer 18, make sure you read our product news to keep up with our latest release and receive a digital gift when you take the BMC Communities Survey!   Has your company considered joining our reference program?  Check out the Customer Connect Advocate Hub section.  Please log into communities so you can like, bookmark and comment below.  Enjoy, from the entire Remedyforce Organization!


    If you would like to receive important Remedyforce product notifications and announcements about this publication please reach out to your BRM or email and request to "opt in" to these important notifications about your Remedyforce Solution.


    Members Spotlight


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    The London Remedyforce User Group meeting hosted by Arcaids was a great success!  The event was attended by 32 delegates, covering 19 different organizations from across Europe that showcased the Remedyforce Winter 19 Roadmap presented by John Fulton and customer stories by Erica Dean from Pernod Ricard and Martin Lofgren from Paulig Ltd. Read more about it here: London Remedyforce User Group - September 2018


    Top Communities Contributor

    This month we would like to thank Sneha Wakale  for being a top contributor on communities!  Sneha Is ITIL Certified and works for Vyomlabs Pvt Ltd, Pune.  The Remedyforce Community wants to thank you for your contributions and sharing your product knowledge with our customers.


    BRM Corner

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    An industry expert with more than 18 years of successful experience in system and application support and administration, Mike Leveiller has a proven ability to provide technical solutions and foster relationships with customers, colleagues and teammates.  After 14 years in the lumber industry, Mike’s career path changed! He started his IT career as a ServiceDesk Agent later supervising the team.  Mike has been an Administrator for both Remedy and Remedyforce and brings a unique Customer perspective to his work at BMC.  Mike joined the Remedyforce Customer Success Team as a Senior Business Relationship Manager in 2015 where he takes pride in assisting his customer portfolio. 
    Whether on the job or tackling a home project, Mike enjoys learning and applying new skills.  He is an avid woodworker and jack of all trades. Mike resides in Canada near his family.  He has two beautiful daughters and new grandson that keep him busy! 


    Things you need to know

    Product News

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    When the new landmark privacy law - GDPR (General Data Protection Regulation) came into effect on 25th May 2018 we adopted the practice for our Remedyforce contacts in that we reached out to ask you to “opt in” to receive communications from us.  In order to resume getting Important Remedyforce emails we need confirmation that you want to be “opted in”.  We highly recommend that our customers receive them.  Below is an example of key information types that you will resume receiving if you opt in; information on Patches, outages and upgrades. Please contact your BRM or the Remedyforce Success Team at to request to be opted in to these important emails.

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    Reminder: The Stand-alone Incident and Task Consoles are no longer supported


    The Incident Console and Task Console were intended as precursors to the Remedyforce Console. You may recall we introduced the Remedyforce Console in Winter 15 and a new and improved Remedyforce Console in the Winter 17 Release.  BMC announced with the Summer 17 release that we will no longer support the stand-alone consoles for incidents and tasks. If you are still using the stand-alone consoles, we recommend that you migrate to the Remedyforce Console immediately and encourage you to contact your Business Relationship Manager if you need assistance.  Check out the Product Announcement and Remedyforce Enablement


    Recent Blogs

    This blog Neena Ahirrao Guha provides information about the Encryption Impact Report such as, what is the Encryption Impact Report, why do you need it, and how can it help you. Read more here: Using the Impact Report for Salesforce Platform Encryption


    Neena Ahirrao Guha takes you through the Remedyforce Summer 18 release to launch Superbox, an enhanced search box that makes it much easier for end-users to find the info they are looking for. Superbox is displayed on the Self Service 3.0 Home page.  Read more Here: Superbox – Enhanced Search in Self Service 3.0


    Neena Ahirrao Guha shows you the benefits of encrypting emails. It enables customers to send and receive emails that may be confidential, without any worry or hesitation as the data at rest gets encrypted. The decision to implement Platform Encryption doesn’t impact the quality of Email Conversation with clients. Clients will continue to have the same existing experience with Email Conversations. Read more here: Encrypting email conversations using Platform Encryption


    This document is designed to explore the Remedyforce Customer Education Path whether you are looking to become more familiar with the product or if your intention is to become Remedyforce Certified. From our Web Based Training series to to our Remedyforce Certification, there is a wealth of Remedyforce education to build your skills and set your organization up for success! Get all details Remedyforce Customer Education

    Advocate Hub

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    The BMC Software Customer Connect Program is an exclusive global customer advocacy program that works with innovators and business leaders to highlight how organizations use and benefit from BMC Software solutions. Program participants include professionals of every level from a variety of industries and countries. The goal of the program is to develop, nurture, and maintain mutually beneficial relationships between BMC, its customers, and its partners.


    Access to the Customer Connect Advocate Hub, a social application that allows participants to network, share best practices, and have fun with other BMC customers

    Enhanced status in the industry as a thought leader

    Access to members-only BMC webinars

    Product roadmap presentations

    Invitations to exclusive BMC-hosted events

    Direct communication with BMC product experts

    Engagement with BMC executives and industry experts

    Exclusive Beta program access

    Special VIP opportunities to showcase BMC successes

    Nomination for industry awards



    Opportunities with media, industry analysts, or other BMC Software customers

    Contributing to development of their customer success story

    Speaking at industry events

    Engaging with social media to share stories and content.

    See how membership can enhance your business and professional relationships


    We Are Listening


    The bi-annual survey helps us improve BMC Communities based on your feedback. It will take less than 5 minutes of your time. Let your voice be heard. Also, we have secured digital gifts for all of you. Thank you for your participation! Take it here: BMC Communities Survey

    Vote it up!

    Great SLA Idea! Agreement Start Time based on Agreement level instead of Generic Setting (Vendor Management)  


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