Remedyforce Pentaho Files for Configuration Migration - Summer 18 and Later

Version 7
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    Pentaho transformation and job files  to migrate configuration data (Such as Service Requests, SLAs, Templates, etc.) from Sandbox to Production or vice versa.

     

    Please be aware this package only works with Remedyforce Summer 18 (201802.73) or later.  Any previous versions of Remedyforce (Winter 18 (201801.58.78) and earlier) will not work with this package. 

     

    Note:

    This package was tested with Pentaho v8.3 and JRE 1.8.

     

    February 10, 2020

    • Consolidated package credentials into variables.

     

    October 17, 2019

    • Added new field to support OLA migration.

     

    March 7, 2019

    • Fix migration of Category tree where there were more than one category with the same name but under different parents in the category tree hierarchy.