DWP Customization: How to increase attachment size when submitting Requests with attachments greater than 5 MB?

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    PRODUCT:

    MyIT Self Service


    COMPONENT:

    MyIT


    APPLIES TO:

    MyIT 3.3.02 and above version



    QUESTION:

    DWP Customization: How to increase attachment size when submitting Requests with attachments greater than 5 MB?


    ANSWER:

    Please refer to the below IDEA which is already present for the enhancement.
    https://communities.bmc.com/ideas/16169

    Workaround:
    You can configure this in "srAttachmentSizeLimit" in config.json file under ux\previous\myitapp\scripts\app\ and ux\current\myitapp\scripts\app\ file and restart tomcat to reflect the changes.
    Please note that you will see performance degradation when submitting the request with large attachment after you increase the size.
    Also, since config.json file is under ux directory, the changes are not preserved during hotfix deployment or upgrade. So please make sure you make you reapply config.json file with the customization after every hotfix deployment and upgrade.
     


    Article Number:

    000146475


    Article Type:

    FAQ/Procedural



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