MyIT: How to Configure Survey Notification for completed Requests

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    PRODUCT:

    MyIT Digital Workplace


    COMPONENT:

    MyIT


    APPLIES TO:

    MyIT



    DETAILS:


    Use Case: MyIT: How to Configure Survey Notification for completed Requests 

    Solution : 
     
    Please perform below configuration in order to configure the Survey Notification.
     

       
    • Checked Single question survey is created on SRM : Survey form
    •  
    • Look for Survey is attached on SRD: Service Request Management to SRD
      
               User-added image
      
       
    • Look for SRD is having Survey attached on MyIT end from MyIT admin console.
      
               User-added image
      
       
    • Check SMTP configuration is there or not on each MyIT server.     
           
      • SMTP: HOST
      •    
      • SMTP: Port
      •   
    -Check email routing traffic from server end, if email is not blocked. 
    - Look for SRM:CFG_Preferences form ( Last Survey days should be 0) So that survey will trigger for all requests. 
    - Look for MyIT backend URL is set from MyIT admin console. 

    User-added image

    --Look for Notification settings from MyIT admin console it should be check as per required checkboxes. 
    User-added image
     - After making this configuration MyIt survey should look like this. 
    User-added image

     


    Article Number:

    000149210


    Article Type:

    Product/Service Description



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