DWP 1802: Delays loading data in query menu

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    PRODUCT:

    MyIT Digital Workplace


    COMPONENT:

    Digital Service


    APPLIES TO:

    DWP 18.02



    PROBLEM:

    If an SRD contains a query menu which contains a large amount of data the browser tends to struggle handing the question. Actions like loading the service request, searching values, etc are all delayed. This is more prominent in IE11.


    SOLUTION:

    Set showCustomSelectWithTooltips to false in config.json. This file need to be updated in both folders: 

       
    • Smart_IT_MyIT\Smart_IT_MyIT\ux\current\myitapp\scripts\app
    •  
    • Smart_IT_MyIT\Smart_IT_MyIT\ux\previous\myitapp\scripts\app
    Restart Tomcat afterwards. 

      

     


    Article Number:

    000155646


    Article Type:

    Solutions to a Product Problem



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