Track-It! 11.4 Email Monitor stops functioning if TLS 1.0 AND/OR TLS 1.1 is Disabled on the Exchange Server

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Track-It!


    COMPONENT:

    Track-It!


    APPLIES TO:

    Track-It! 11.4 and above



    PROBLEM:

    Track-It! 11.4 Email Monitor stops converting Emails into Work Orders and Stops Sending Emails out if TLS 1.0 AND/OR TLS 1.1 is Disabled on the Exchange Server.


    CAUSE:

    This happens due to the dependency of the Track-It! 11.4 Email Monitor on the Quicksoft feature of the Email Protocol to communicate with the Exchange Server. This is a known issue that has not been rectified in the current version of the product.


    SOLUTION:

     

    Solution:

    This issue has been resolved in 11.4.1.599 version of Track-It!. Please download and upgrade to the latest version of Track-It! i.e. 11.4 SP1 R2. 
    Click   Here to download the latest version of Track-It! 

     


    Article Number:

    000156248


    Article Type:

    Solutions to a Product Problem



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