DRAFT - Remedyforce Monthly Newsletter - October Edition

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    Members Spotlight

    Top Communities Contributor

     

    BRM Corner

    Tina Vega

    Things you need to know

    Product news

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    We are pleased to announce that Phase 1 of the Remedyforce Winter 19 Early Access Program (EAP) is now open!  This program is for current Remedyforce customers only.

     

    The Early Access Program lets you get exclusive access and insight into the upcoming Remedyforce Winter 19 release.

     

    To access the EAP, first you will need to sign the BMC Pre-Release Software License Agreement.  NOTE: If you signed the “BMC Pre-Release Software License Agreement” previously, you will need to re-sign the new agreement.  The agreement was updated on July 1st to reflect new language regarding GDPR, among other things, and BMC is requiring that all EAP participants sign the new agreement.  Please be aware that the “BMC Pre-Release Software License Agreement” is a click through agreement.

     

    Please be aware that when filling out the Agreement, to use the Company Name that was used on your Support Contract in order to cover all staff who may want to participate in the EAP.

     

    Pre-Release Agreements (SaaS)

     

    Once we have the agreement on file, you can then request access to the Winter 19 EAP group:

     

    Remedyforce Winter 19 Early Access Program

     

    As with our previous Early Access Programs, we will be offering customers the opportunity to preview a pre-release of Remedyforce Winter 19  in your own sandbox.  We anticipate this phase of the EAP to start mid to late November/early December.  If you’re interested in getting a Pre-Release of Winter 19 pushed to your sandbox, please send your name and email address to virginia_leandro@bmc.com as we’ll be building our list and will notify you as we get closer to a more stable/testable pre-release.

     

    We look forward to working with you and getting your feedback!  If you have any questions on the release please contact your Customer Success Manager or reach out to Remedyforce Success.

     

    Recent Blogs

    Lisa Kraas has a new blog published.  Salesforce is getting ready to release it's Winter 19 update which introduced 2 issues that may be experienced in Remedyforce.  These issues were found in the course of platform testing performed by the Remedyforce R&D Team.  Both issues will be fixed and released in Patch 2 due out September 28th. Customers can self-upgrade after 9/28 or wait for the scheduled push on 10/5 for Sandboxes and 10/19 for Production Orgs.  Read here: Remedyforce Summer 18 Patch 2 Contains 2 Salesforce Platform Fixes

     

    Knowledge Articles

    Articles from the BMC Knowledge Base: Explore articles from our support experts. Engage (like, bookmark, rate...) on them to let us know how we’re doing.

    Upcoming Events

     

     

     

    Education

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    This document is designed to explore the Remedyforce Customer Education Path whether you are looking to become more familiar with the product or if your intention is to become Remedyforce Certified. From our Web Based Training series to our Remedyforce Certification, there is a wealth of Remedyforce education to build your skills and set your organization up for success! Get all details Remedyforce Customer Education

     

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