Unable to  select and order of columns in the Remedyforce Console list view (winter 2017)

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedyforce Service Desk



    PROBLEM:

    Staff users are unable to select and order of columns in the Remedyforce Console list view (winter 2017 release) 


    CAUSE:

    Missing permissions


    SOLUTION:

    https://docs.bmc.com/docs/display/remforce201701/Performing+minimum+post-upgrade+procedures+for+20.17.01#Performingminimumpost-upgradeproceduresfor20.17.01-EnablingcustomizationintheRemedyforcelistviewcolumns

    Please complete the section " To enable Console View Customization in Remedyforce Console " for the staff users and it will resolve the issue


    Article Number:

    000132521


    Article Type:

    Solutions to a Product Problem



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