How to Enable Managed Package Encryption for Remedyforce Fields

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedyforce Service Desk



    QUESTION:

    How to Enable Managed Package Encryption for Remedyforce Fields


    ANSWER:

    To Enable Encryption for Managed Package Field:

       
    1. Set customer expectations that is takes 3-5 business days to enable encryption.
    2.  
    3. Purchase encryption.  Once purchased and enabled under Security Controls there will be a section Platform Encryption
    4.  
    5. Configure the encryption profile/user
      Video explains starting at 4 minutes: https://www.youtube.com/watch?v=rr04rPE_1WY&feature=youtu.be
    6.  
    7. Generate the encryption key and store it in a safe location
    8.  
    9. Contact BMC Support to open a case with Salesforce to enable Encryption for Managed Package Fields
    10.  
    11. Customer must direct email the Salesforce TSA owning the case in Step 5 to request manage package encryption be enabled.
      NOTE: Salesforce TSA will contact BMC with contact instructions
      NOTE: Include the Org IDs: for production and Sandbox
    12.  
    13. Encrypt the fields as per the Remedyforce documentation
      Here are the links for what fields can be encrypted in Remedyforce
      https://docs.bmc.com/docs/remedyforce/201702/en/encrypting-remedyforce-data-by-using-salesforce-platform-encryption-722068364.html
      https://docs.bmc.com/docs/remedyforce/201801/en/object-and-field-details-for-encryption-765452683.html#Objectandfielddetailsforencryption-ServiceRequest
      https://docs.bmc.com/docs/remedyforce/201801/en/object-and-field-details-for-encryption-765452683.html#Objectandfielddetailsforencryption-RequestDetailInputs
    14.  
    15. Verify data is encrypted as desired.
      
      

     


    Article Number:

    000155727


    Article Type:

    FAQ/Procedural



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