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PRODUCT:
Remedy AR System Server
COMPONENT:
Remedy AR System Server
APPLIES TO:
9.1.04 and above
QUESTION:
Remedy users are not getting synched to Smart Reporting.
ANSWER:
Verify the following.
There are some fundamental design changes in the way user sync is handled in 9.1.04 compared to 9.1.03, basically the UDM forms are not used anymore in the user sync process.
(For version 9.1.04 and later) BMC Remedy Smart Reporting users are not getting synced
If the BMC Remedy Smart Reporting users are not getting synced, make sure that the BMC Remedy Smart Reporting server in running. Then, log on to the BMC Remedy AR System server and verify the following:
The level value is changed to debug
Open the log4j_pluginsvr.xml file under the ARSystemInstallDir\BMC Software\ARSystem\pluginsvr directory and change the value of level value to debug from warn. Restart the BMC Remedy AR System server.
The required .jar files are available
- Verify the BMC Remedy Smart Reporting server details. For this, open the SmartReportingServer_Info form in Remedy Mid Tier and make sure that the reporting server details are populated. Here noticed the siadmin password that was entered was incorrect or different from the actual password, once I updated that in the password field, the save button enabled, that indicates the password entered is different from what was currently used in this form,
- From Dev studio, Find the escalation RSR:UserSync, right click and click run,
Log snippet when the error was reported, D:\BMCSoftware\BMCARSystem\Arserver\Db\smartreporting.log
2018-07-09 17:47:09,688 INFO [pool-5-thread-1] com.bmc.usersync.services.impl.UserSyncServiceImpl (UserSyncServiceImpl.java:195) - -------------------------------START OF USERSYNC PROCESS------------------------------------------
2018-07-09 17:47:09,707 INFO [pool-5-thread-1] com.bmc.usersync.services.impl.UserSyncServiceImpl (UserSyncServiceImpl.java:207) - Last user sync run timestamp : Mon Jul 09 05:47:09 UTC 2018
2018-07-09 17:47:09,712 ERROR [pool-5-thread-1] com.bmc.usersync.utils.UserSyncUtil (UserSyncUtil.java:356) - Error in creating yellowfin service with http url ..
2018-07-09 17:47:09,712 ERROR [pool-5-thread-1] com.bmc.usersync.utils.UserSyncUtil (UserSyncUtil.java:356) - Trying to create object with https url
2018-07-09 17:47:09,770 INFO [pool-5-thread-1] com.bmc.usersync.utils.UserSyncUtil (UserSyncUtil.java:348) - getAllClientOrg :: Fetching client orgs from SmartReporting
2018-07-09 17:47:09,789 INFO [pool-5-thread-1] com.bmc.usersync.yellowfin.YellowfinService (YellowfinService.java:760) - successCode of getAllClientOrgFromYellowfin: FAILURE
After correcting the incorrect password
2018-07-09 19:00:54,155 INFO [pool-5-thread-5] com.bmc.usersync.services.impl.UserSyncServiceImpl (UserSyncServiceImpl.java:195) - -------------------------------START OF USERSYNC PROCESS------------------------------------------
2018-07-09 19:00:54,159 INFO [pool-5-thread-5] com.bmc.usersync.services.impl.UserSyncServiceImpl (UserSyncServiceImpl.java:207) - Last user sync run timestamp : Mon Jul 09 17:47:09 UTC 2018
2018-07-09 19:00:54,164 ERROR [pool-5-thread-5] com.bmc.usersync.utils.UserSyncUtil (UserSyncUtil.java:356) - Error in creating yellowfin service with http url ..
2018-07-09 19:00:54,164 ERROR [pool-5-thread-5] com.bmc.usersync.utils.UserSyncUtil (UserSyncUtil.java:356) - Trying to create object with https url
2018-07-09 19:00:54,223 INFO [pool-5-thread-5] com.bmc.usersync.utils.UserSyncUtil (UserSyncUtil.java:348) - getAllClientOrg :: Fetching client orgs from SmartReporting
2018-07-09 19:00:54,271 INFO [pool-5-thread-5] com.bmc.usersync.yellowfin.YellowfinService (YellowfinService.java:760) - successCode of getAllClientOrgFromYellowfin: SUCCESS
Article Number:
000155615
Article Type:
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