This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.
While applying the June 2018 TKU, the Appliance UI hangs with the message "Knowledge Upload"
Vault Service not running
From the appliance cli, performing:
sudo /sbin/service tideway status
Shows that the vault service is stopped, and the vault log and .out file show no apparent problems, but have not been updated.
To solve this problem, as the tideway user from the appliance cli, stop all services applicable for your version of Discovery, for instance:
sudo /sbin/service tideway stop
sudo /sbin/service cluster stop
sudo /sbin/service omniNames stop
sudo /sbin/service appliance stop
Then check for zombies with the command:
ps -ef | grep python
Kill the zombies with the command
kill -9 <zombie_pid>
Then restart services in the opposite order, for example:
sudo /sbin/service appliance start
sudo /sbin/service omniNames start
sudo /sbin/service cluster start
sudo /sbin/service tideway start
You should now be able to access the UI in it's regular state.