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BMC Service Level Management
BMC Service Level Management 8,9.x
Problem Summary: While building Service Targets, below error appears in SVT Administration TAB
Start Create-Rule Processing ...
Command: "Create-Rule"; form "SLM:RuleDefinition"; guid: "AGGAA5V0GAY1NAML0A8LFKC059SUV3"; EntryIdString "000000000000367"
Looking up events, conds & actions for rule "SLM00124_1010_Incident 50% Milestone_BR"
Interpreting Rule: SLM00124_1010_Incident 50% Milestone_BR
Building filters on form: HPD:Help Desk
Event Guid is AGGAA5V0GAY1NAML0A8LFKCJZVSUUW
Condition Guid is: AGGAA5V0GAY1NAML0A8LFKC0BXSUUY
Action Guid is SLGAA5V0GAY1NAMKZM7FJJTFA6ZAO2
Execution order for rule : 700
Event Processing ...
Completed processing Data Event (ProcessDataEvent) : SLM00124_1010_Milestone_DE
Condition Processing ...
Processing Condition : SLM00124_1010_ExecuteIf_Condition.
Completed processing condition : SLM00124_1010_ExecuteIf_Condition
Condition : ('Status' < "Resolved") AND '300425300' = "SLGAA5V0GAY1NAMKZM7FJJTFA6ZAO3"
Action Processing ...
SrcObj: ; RefObj:SL001143D417CBsXFOQwuS6MAgFscA ; DestObj:SLM_MILESTONELOGGING
Processing Push Fields Action : SLM00124_SLGAA5V0GAY1NAMKZM7FJJTFA6ZAO3_MSLog_SVA.
Completed processing Set values Action : SLM00124_SLGAA5V0GAY1NAMKZM7FJJTFA6ZAO3_MSLog_SVA.
Error: Could not find a Set Values action corresponding to GUID SLGAA5V0GAY1NAMLI7YQE3YYKTKQ7B for form "SLM:RuleActionSetValue" with qual ('179' = "SLGAA5V0GAY1NAMLI7YQE3YYKTKQ7B")
Act::ProcActSeq: Error: An Action in the Action sequence "SLM00124_1010_ActionSeq" could not be processed on item "SLGAA5V0GAY1NAMLI7YQE3YYKTKQ7B". Aborting Rule interpretation..
Error interpreting rule - Process Action returned an error
Rule implementation being deleted because rule is deactivated or invalidated
Workflow::Delete - Delete using Name in SLM:RuleDefinition
ruleName: SLM00124_1010_Incident 50% Milestone_BR
Workflow::DeleteRuleFilRegAndFilAssocAndWorkflow - Delete entries with qualification = "'490003300' LIKE "%SLM00124_1010_Incident 50% Milestone_BR%""
Workflow::DeleteRuleFilRegAndFilAssocAndWorkflow - No Entries found to delete from SLM:RuleFilterRegistration form
Rule implementation deleted, filters removed from server ..
Below steps can be used as workaround.
1)Open the Service target as though to edit it and then completely remove the milestone
2) save and build the service target without a milestone and verify that it builds successfully
3) Open the service target again and add a new milestone and save and build the service target
4) Confirm that it is built successfully this time.
Note* If this issue occurs for all SVT, contact BMC Support for further troubleshooting.