SVT build message includes No Entries found to delete from SLM:RuleFilterRegistration form

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Service Level Management


    APPLIES TO:

    BMC Service Level Management 8,9.x



    PROBLEM:

     

    Problem Summary: While building Service Targets, below error appears in SVT Administration TAB

    Error Message
    =====================================
     Start Create-Rule Processing ...
     Command: "Create-Rule"; form "SLM:RuleDefinition"; guid: "AGGAA5V0GAY1NAML0A8LFKC059SUV3"; EntryIdString "000000000000367"
     Looking up events, conds & actions for rule "SLM00124_1010_Incident 50% Milestone_BR"

     Interpreting Rule: SLM00124_1010_Incident 50% Milestone_BR
     Building filters on form: HPD:Help Desk
     Event Guid is AGGAA5V0GAY1NAML0A8LFKCJZVSUUW
     Condition Guid is: AGGAA5V0GAY1NAML0A8LFKC0BXSUUY
     Action Guid is SLGAA5V0GAY1NAMKZM7FJJTFA6ZAO2
     Execution order for rule : 700

     Event Processing ...
     Completed processing Data Event (ProcessDataEvent) : SLM00124_1010_Milestone_DE

     Condition Processing ...
     Processing Condition : SLM00124_1010_ExecuteIf_Condition.
     Completed processing condition : SLM00124_1010_ExecuteIf_Condition
     returning 0
     Condition : ('Status' < "Resolved") AND '300425300' = "SLGAA5V0GAY1NAMKZM7FJJTFA6ZAO3"

     Action Processing ...
     SrcObj: ; RefObj:SL001143D417CBsXFOQwuS6MAgFscA ; DestObj:SLM_MILESTONELOGGING
     Processing Push Fields Action : SLM00124_SLGAA5V0GAY1NAMKZM7FJJTFA6ZAO3_MSLog_SVA.
     Completed processing Set values Action : SLM00124_SLGAA5V0GAY1NAMKZM7FJJTFA6ZAO3_MSLog_SVA.
     Error: Could not find a Set Values action corresponding to GUID SLGAA5V0GAY1NAMLI7YQE3YYKTKQ7B for form "SLM:RuleActionSetValue" with qual ('179' = "SLGAA5V0GAY1NAMLI7YQE3YYKTKQ7B")
     Act::ProcActSeq: Error: An Action in the Action sequence "SLM00124_1010_ActionSeq" could not be processed on item "SLGAA5V0GAY1NAMLI7YQE3YYKTKQ7B". Aborting Rule interpretation..
     Error interpreting rule - Process Action returned an error
     Rule implementation being deleted because rule is deactivated or invalidated
     Workflow::Delete - Delete using Name in SLM:RuleDefinition

     ruleName: SLM00124_1010_Incident 50% Milestone_BR
     Workflow::DeleteRuleFilRegAndFilAssocAndWorkflow - Delete entries with qualification = "'490003300' LIKE "%SLM00124_1010_Incident 50% Milestone_BR%""
     Workflow::DeleteRuleFilRegAndFilAssocAndWorkflow - No Entries found to delete from SLM:RuleFilterRegistration form
     Rule implementation deleted, filters removed from server ..
    =================================================================

     

     


    SOLUTION:

     

    Below steps can be used as workaround.

    1)Open the Service target as though to edit it and then completely remove the milestone
    2) save and build the service target without a milestone and verify that it builds successfully
    3) Open the service target again and add a new milestone and save and build the service target
    4) Confirm that it is built successfully this time.

    Note* If this issue occurs for all SVT, contact BMC Support for further troubleshooting.

     


    Article Number:

    000042723


    Article Type:

    Solutions to a Product Problem



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