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BMC Helix Remedyforce Service Desk
How to Report on Service Request Input Details?
This report will give you the ability to drill down on Request Definition or particular inputs and their responses.
- Go to the Reports Tab
- Click New Report
- On the Quick Find type "Request Details with Request Detail Inputs and Fulfillment Inputs"
- Select the Report and Click Create
- You can drag some fields to the report such as the Incident number, Request Definition, Input/Prompt, Response
- Modify the report as needed
- Click Run Report
- Verify the report returns the Request Definition inputs and their prompts.