BMC Helix Remedyforce - How to Report on Service Request Input Details - INCLUDES VIDEO

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    PRODUCT:

    BMC Helix Remedyforce Service Desk



    QUESTION:

    How to Report on Service Request Input Details?
     


    ANSWER:

    This report will give you the ability to drill down on Request Definition or particular inputs and their responses. 

       
    1. Go to the Reports Tab
    2.  
    3. Click New Report
    4.  
    5. On the Quick Find type "Request Details with Request Detail Inputs and Fulfillment Inputs"
    6.  
    7. Select the Report and Click Create
    8.  
    9. You can drag some fields to the report such as the Incident number, Request Definition, Input/Prompt, Response
    10.  
    11. Modify the report as needed
    12.  
    13. Click Run Report
    14.  
    15. Verify the report returns the Request Definition inputs and their prompts.
       Click below to view video:

     


    Article Number:

    000155102


    Article Type:

    FAQ/Procedural



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