Remedyforce Monthly Newsletter - August 2018 Edition

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    The dog days of summer are upon us in North America but the heat won't slow us down.  So grab an ice cold drink, find a shady spot and enjoy this month's Remedyforce news! In this edition get to know our Remedyforce BRM team in the BRM Corner, check out our Remedyforce Blog about Remedyforce Summer 18 features and make sure you read our product news to keep up with our latest release.  Check out our upcoming events in the UK or NYC and RSVP to secure your spot!   Has your company considered joining our reference program?  Check out the Customer Connect Advocate Hub section.  There are different levels of contribution to this program from engaging in social media to having your company's success story highlighted in a blog in this newsletter!  Please log into communities so you can like, bookmark and comment below.  Enjoy, from the entire Remedyforce Organization!


    If you would like to receive important Remedyforce product notifications and announcements about this publication please reach out to your BRM or email and request to "opt in" to these important notifications about your Remedyforce Solution. 


    Things you need to know

    Product News

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    Reminder: The Stand-alone Incident and Task Consoles are no longer supported


    The Incident Console and Task Console were intended as precursors to the Remedyforce Console. You may recall we introduced the Remedyforce Console in Winter 15 and a new and improved Remedyforce Console in the Winter 17 Release.  BMC announced with the Summer 17 release that we will no longer support the stand-alone consoles for incidents and tasks. If you are still using the stand-alone consoles, we recommend that you migrate to the Remedyforce Console immediately and encourage you to contact your Business Relationship Manager if you need assistance.

    Product Announcement

    Remedyforce Enablement Kits


    Recent Blogs

    Virginia Leandro Takes us through the latest Salesforce Tech Update.  Sandbox preview for Salesforce Winter '19 will start being rolled out the weekend of September 7th.  What you may not know, is that we've already gotten our hands on a pre-release of Winter 19 and have been testing Remedyforce to ensure usage continuity. See the latest updates here: Salesforce Monthly Tech Update - August 2018


    This blog by Richard Would should prepare you very well for the sizzling new features included in the BMC Remedyforce Summer 18 releaseThis great new release is available right now to download from the Salesforce app exchange.  Read all about the exciting new features here: Remedyforce Summer 18


    Member Spotlight

    BRM Corner

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    Hugo Gracia is a Sr. Customer Success Manager, bringing over 20 years of experience in the IT industry. Hugo has held various roles with significant IT Service Management focus such as Service Desk Manager, NOC Operations Manager, Service Delivery Manager, Services Transition Manager, Sr. Consultant. Hugo’s prior roles within BMC have centered around best practice consultation and administration of Remedyforce & FootPrints of BMC’s Professional Services organization.  Hugo now harnesses the skills accumulated in his extensive career and utilizes them in his current role as Sr. Customer Success Manager with BMC’s RaaS and Remedyforce products.  Hugo holds a Bachelor’s degree in Telecommunications Management along with several industry certifications form CompTIA, Microsoft, Cisco, Salesforce, ITIL, and BMC.  Being based out of Chicago, Illinois he has access to many of Illinois’ country roads which allows him to take his Harley out for late evening rides to “unplug”.  In the winter time, he enjoys his downtime reading Spy novels and watching rom-coms.


    Advocate Hub

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    The BMC Software Customer Connect Program is an exclusive global customer advocacy program that works with innovators and business leaders to highlight how organizations use and benefit from BMC Software solutions. Program participants include professionals of every level from a variety of industries and countries. The goal of the program is to develop, nurture, and maintain mutually beneficial relationships between BMC, its customers, and its partners.


    Access to the Customer Connect Advocate Hub, a social application that allows participants to network, share best practices, and have fun with other BMC customers

    Enhanced status in the industry as a thought leader

    Access to members-only BMC webinars

    Product roadmap presentations

    Invitations to exclusive BMC-hosted events

    Direct communication with BMC product experts

    Engagement with BMC executives and industry experts

    Exclusive Beta program access

    Special VIP opportunities to showcase BMC successes

    Nomination for industry awards



    Opportunities with media, industry analysts, or other BMC Software customers

    Contributing to development of their customer success story

    Speaking at industry events

    Engaging with social media to share stories and content.

    See how membership can enhance your business and professional relationships.


    Upcoming Events


    User Group Meeting in London, UK on September 11, 2018:  2 PM - 5 PM (BST)  Come join us for the next UK User Group meeting featuring a roadmap session by John Fulton, Principal Product Manager, customer case studies and much more. This will also be a great opportunity to network immediately following the meeting.  RSVP Here:  Save the Date! London Remedyforce User Group - Tuesday September 11th 2018


    Join us for BMC Exchange New York on October 18, 2018: 10:30am - 6:00pm (EDT)  There’s never been a more exciting time to be in IT. When you attend BMC Exchange New York, you’ll learn best practices to bridge from your existing tools and processes to build your path to the digital enterprise, all while advancing your career path and professional connections.  John Fulton will be speaking on Remedyforce and ITSM for Digital Transformation in Mid-size companies.  RSVP Here: Register for BMC Exchange New York 2018



    This document is designed to explore the Remedyforce Customer Education Path whether you are looking to become more familiar with the product or if your intention is to become Remedyforce Certified. From our Web Based Training series to to our Remedyforce Certification, there is a wealth of Remedyforce education to build your skills and set your organization up for success! Get all details Remedyforce Customer Education

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    We Are Listening

    Vote it up!

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    Preparing September Newsletter

    This is your newsletter, let us know what BMC Helix Remedyforce topics you would like included, comment below!