This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.
Remedy AR System Server
AR System Server
AR system version 9.1.04 and RSSO 9.1.04
Problem Scenario 1 : REST API connection failed with an error, HTTP 401 unauthorized, after RSSO 9.1.04 AR system integration agent was upgraded.
Getting Error : Problem accessing /api/jwt/login. Reason:
<pre> Unauthorized </pre>
Problem Scenario 2 : There is another situation that REST API token generation failed with POST.
The HTTP response code of POST is 200, which indicates that there is no issue in HTTP traffic.
Following error is logged:
an error occurred, please contact your administrator
Problem Scenario 3 : If customer try to connect via Postman at the URL https://<server>:8443/api/jwt/login , we receive a reply that something is redirecting via RSSO....
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01//EN" "http://www.w3.org/TR/html4/strict.dtd">
<title>Redirecting to Remedy Single Sign-On</title>
<meta http-equiv="Content-Type" content="text/html;charset=utf-8">
RSSO Agent in AR Server thinks this connection is from a web server and tries to redirect to RSSO login screen which should not happen as REST API is code based
To resolve this issue
- Edit the ../ARSystem/conf/rsso-agent.properties
- Append the following to the excluded-url-pattern= parameter