Control-M 9.18 Self-Service web browser displays the message "return empty flow" or "Requesting Data" when logging or doing actions into a web browser.

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    PRODUCT:

    Control-M Self Service


    COMPONENT:

    Control-M Self Service


    APPLIES TO:

    Control-M Self-Service 9.0.18, 9.0.18 FP100



    PROBLEM:

    When trying to log into Control-M Self-Service using a web browser, you'll experience the web browser constantly spinning or timing out.
    The error message you'll see is "Requesting Data" or "return empty flow".

    You may also see the message "Error_null" when viewing the Log for a Job.
    This specific message occurs when using the Latin1 character set and a string is translated larger than 65535 characters.

    The following message could be found in the $home/ctm_em/log/ctm_web.log :
    DataCloneError: Failed to execute 'postMessage' on 'DedicatedWorkerGlobalScope': RangeError: Maximum call stack size exceeded could not be cloned


    CAUSE:

    CAR00179040 - Web server responses with string fields longer than 65535 characters cause web client exception


    SOLUTION:

     

    - CAR00179040 has been implemented in Control-M/Enterprise Manager 9.0.18 FP102.
    Please request this patch to the BMC Customer Support organization.

    Control-M/Enterprise Manager 9.0.18 FP100 is a prerequisite to this patch.

    Please apply the latest available Fix Pack to resolve this issue.

      If you are unable to install the latest Fix Pack, please perform the following steps:
    please check to see if you have any Control-M Self-Service service(s) with many character strings , or a job which has huge log .
    Only strings with length 0-65535 are currently supported.

     


    Article Number:

    000151793


    Article Type:

    Solutions to a Product Problem



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