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Remedy AR System Server
AR System Server
This is an intermediate issue, Customer see errors like :
Dispatch : Operation cancelled due to error (ARAPPERR 4502)
After this errors , The impact is that the server uses a lot of memory when this error appears and after 2-3 hours becomes nearly unresponsive need to restart the server in order to restore the service.
Basically error comes as somehow 2 servers are trying to delete the same record from application pending. As one server is successful doing that, other server gets error 4502.
1> Check records from Operation Ranking form related to SLM and wherever it is set to Rank 2, we can comment out SLM related plugin entries(slmbrsvc.exe) in armonitor.conf file.
2> Comment out SLM Collector plugins(slmcollsvc.exe) from both the servers as SLM Collector is not supported and this could be one of the reason for ERROR 4502.