ARS 9.1.04 Dispatch : Operation cancelled due to error (ARAPPERR 4502)

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    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    AR System Server


    APPLIES TO:

    ARS 9.x



    PROBLEM:

    This is an intermediate issue, Customer see errors like :
    Dispatch : Operation cancelled due to error (ARAPPERR 4502)

    After this errors , The impact is that the server uses a lot of memory when this error appears and after 2-3 hours becomes nearly unresponsive need to restart the server in order to restore the service.


    CAUSE:

    Basically error comes as somehow 2 servers are trying to delete the same record from application pending. As one server is successful doing that, other server gets error 4502.


    SOLUTION:

    1> Check records from Operation Ranking form related to SLM and wherever it is set to Rank 2, we can comment out SLM related plugin entries(slmbrsvc.exe) in armonitor.conf file.

    2> Comment out SLM Collector plugins(slmcollsvc.exe) from both the servers as SLM Collector is not supported and this could be one of the reason for ERROR 4502.


     


    Article Number:

    000154781


    Article Type:

    Solutions to a Product Problem



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