What is CPQ Integration user in Remedyforce?

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Created by Knowledge Admin on May 17, 2018 12:54 AM. Last modified by Knowledge Admin on Sep 21, 2019 11:33 PM.
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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Helix Remedyforce Service Desk


    COMPONENT:

    Remedyforce Winter '18


    APPLIES TO:

    Winter 18 and onward



    QUESTION:

    What is CPQ Integration user in Remedyforce?


    ANSWER:

    In an effort to improve security when the Salesforce CPQ package performs calculations, Salesforce CPQ added several new records to the Salesforce Summer '18 release. These records have been created in Summer '18 sandbox orgs that do not have Salesforce CPQ installed. 

    More information on the CPQ Integration User can be found in the Summer '18 Release Notes: 
    https://releasenotes.docs.salesforce.com/en-us/summer18/release-notes/rn_sales_cpq_security_integrations.htm

    https://success.salesforce.com/issues_view?id=a1p3A000000ATLnQAO&title=cpq-integration-user-shows-up-in-salesforce-orgs-that-do-not-have-cpq-installed


    Please note: This is not a Remedyforce managed package user.


    Article Number:

    000153364


    Article Type:

    FAQ/Procedural



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