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BMC Digital Workplace Advanced
MyIT Service Broker
After importing an SRD into Service Broker, users are not able to submit the item.
Logging shows the following error occurring:
com.bmc.arsys.server.rx.services.RxFrameworkException: [ERROR (38): Invoking custom action returned an error. The current transaction is rejected. No update to the database occurs.] at com.bmc.arsys.server.rx.services.action.ActionServiceImpl.invokeMethod(ActionServiceImpl.java:1544) at
Previous lines in the logging show:
12-12 10:54:30.910 DEBUG [ArConnectionWrapper][bg service request 2805][Allen>Allen@coffee.com] AR (2ms) PARSE QUALIFICATION ON SRM:QuestionSRD_Def_Choices_Conditions_Questionnaire: '179' = "QSGAA5V0GFGHIAPA6DVUOZ9UHLBD6P" AND '303815700' = "Allen"
12-12 10:54:30.917 DEBUG [ArConnectionWrapper][bg service request 2805][Allen>Allen@coffee.com] AR (9ms - 0) FROM SRM:QuestionSRD_Def_Choices_Conditions_Questionnaire WHERE ('179' = "QSGAA5V0GFGHIAPA6DVUOZ9UHLBD6P" AND '303815700' = "Allen")
The Questions in the SRD were formatted as such: 1. Question 1 2. Question 2 It is the 1. and 2. that are causing the issue on the SRD import
This will be addressed in a future patch/release of SBE
To work around the issue, do the following:
- Modify the Questions in the SRD and remove all the numbers from the front of the questions
- Import the SRD into SBE again