Remedyforce Monthly Newsletter - June 2018 Edition

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    Summer is almost here in North America so dig your toes in the sand, smell the salty air and enjoy reading this month's newsletter.  In this month’s edition check out our latest Customer spotlight, Lander & Rogers, and see how their organization increased productivity by leveraging Remedyforce. We also have our Remedyforce Blog introducing our quarterly Business Relationship Manager Value Survey designed to increase the value we bring to your solution.  Phase 1 of the Remedyforce Summer 18 Early Access Program (EAP) has been open for some time now as well as Phase 2 sandbox release candidate and ready for your access requests!  Log into communities and follow this month's top communities contributor and don’t forget to check out the updated Remedyforce Admin Essentials training now available as Assisted Self-Paced training to get the most of your solution and so much more.  Enjoy, from the entire Remedyforce Organization!

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    Members Spotlight

    Customer Case Study

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    This month we’d like to congratulate Lander & Rogers in Australia on their Remedyforce go-live (just over a month from the time of purchase)!  See how utilizing Remedyforce has increased ticket resolution, initial client contact response and how their service desk responses increased effectiveness by utilizing the Self-Service Portal. Read more here: Remedyforce Success - A Customer Spotlight: Lander & Rogers

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    Thank you Cameron Healey for colaborating on this article and to Lander & Rogers Lawyers for becoming a Remedyforce reference and sharing your case study.  If you are a Remedyforce customer, have a great success story to share and highlight to our community, please don't hesitate to reach out to your Business Relationship Manager or contact us at RemedyforceSuccess@bmc.com.

     

     

    Top Communities Contributor

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    Big thank you to Paul Donders (Certified Remedyforce Consultant) for being the top contributor on communities!  Paul is Salesforce certified, has the Remedyforce Certification and the Remedyforce Service Delivery Certification just to name a few.  The Remedyforce Community wants to thank you for your contributions and sharing your product knowledge with our customers.

     

    BRM Corner

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    We had a productive week at Remedyforce.  In May we got an opportunity to get some of our teams together for a New Hire meeting in Plano TX!  Your BRM's (Business Relationship Managers) along with Operations, Product Management, and others all had a chance to work on processes, best practices, team building exercises and upcoming strategic projects while catching up and looking for ways to help you get the most out of your Remedyforce investment. 

     

    Things You Need to Know

    Product News

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    We are very excited to announce that Phase 1 of the Remedyforce Summer 18 Early Access Program (EAP) is now open! The Early Access Program lets you get exclusive access to the upcoming Remedyforce Summer 18 release (hosted in our Sandbox) as well as insight into the release, demos, and access to our product management team as well as some of our R&D team.  Your first step is to sign our Pre-Release Agreement which can be found here: Pre-Release AgreementsOnce the agreement is signed you can request access to the Summer 18 Early Access Program here:  Remedyforce Summer 18 Early Access Program

     

    Recent Blogs

    Nancy Hinich-Gualda has published a blog about an upcoming, brief survey to our customers that asks key questions about your experience with our Business Relationship Management team today, and what you’d like it to be in the future.  Read about it here: Coming Soon! SaaS Quarterly Business Relationship Management (BRM) Value Survey

     

    Knowledge Articles

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    Articles from the BMC Knowledge Base: The public Support Knowledge Articles (that you found on Support Central) are now appearing directly on this community

    Explore articles from our support experts.

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    Upcoming Events

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    User Group Meeting in Dallas TX July 31, 2018 1 PM - 3 PM (EDT) Come join us for the next Dallas User Group meeting featuring new Product Capabilities.  Members of the Product Management Team Virginia Leandro will be onsite to debut new Cognitive Service Management capabilities and to present the Remedyforce Roadmap.  Learn about Discovery capabilities and how it can add significant value to your Remedyforce Implementation from Solution Engineer Shawn AhmedThis is a great opportunity to connect and network with other Remedyforce users, have open discussions and share your product experiences. RSVP Here: Remedyforce User Group Meeting in Dallas, TX on July 31, 2018

     

    Olivier Segers has created a centralized place to find upcoming Web Conferencing, Webcasts and Webinars around Remedyforce. See the list here:  Remedyforce web events

     

    Education

    Customer Education Path

    This document is designed to explore the Remedyforce Customer Education Path whether you are looking to become more familiar with the product or if your intention is to become Remedyforce Certified. From our Web Based Training series to to our Remedyforce Certification, there is a wealth of Remedyforce education to build your skills and set your organization up for success! Get all details here: Remedyforce Customer Education

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    We Are Listening

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    Preparing July Newsletter

    This is your newsletter, let us know what Remedyforce topics you would like included, comment below!

     

    Archive

    Trying to find something you've read in a past issue of the Remedyforce Newsletter?  We've put them all in one place for your convince, read them here: Remedyforce Newsletter - Archive