Remedyforce Customer Education

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    This document is designed to explore the Remedyforce Education Path whether you are looking to become more familiar with the product or if your intention is to become Remedyforce Certified. There is a wealth of Remedyforce information to build your skills and set you up for success, let's get to it!

     

    Certification Path:

    For Remedyforce administrators looking to validate their expertise, in addition to the knowledge path, the certification will give you the right to declare yourself a badged, certified professional.  It includes tests of knowledge and practical application of Remedyforce skills.

     

    Knowledge Path:

    The Web Based Training courses are interactive and informative, and provide you with a baseline understanding of the capabilities of Remedyforce as well as instruction on how to perform the most common configuration tasks. While the Admin Essentials Assisted Self-Paced (ASP) course takes you on a live tour of BMC Remedyforce, with an opportunity to ask questions and explore topics further as needed.

     

    Create a BMC Academy Account:

    The first step on your education path is to register in BMC Academy (BMCA).  Once registered you will be able to add courses to your profile.  If you have any questions about your BMC Academy Account or have trouble logging in, please contact education@bmc.com or your Remedyforce Business Relationship Manager.

     

    Remedyforce Web Based Training Series: All our web based training courses are self-paced and available to you at no cost.

    • BMC Remedyforce: Fundamentals for Administrators – Part 1
    • BMC Remedyforce: Fundamentals of Incident Management & Problem Management
    • BMC Remedyforce: Fundamentals of Change Management & Release Management
    • BMC Remedyforce: Fundamentals of Service Request Management
    • BMC Remedyforce: Fundamentals of Service Level Management

     

    *BMC Remedyforce:Fundamentals for Administrators - Part 2

    If you are Interested in having time with an instructor to reinforce the information in the BMC Remedyforce: Fundamentals for Administrators – Part 1 WBT the Remedyforce Fundamentals for Administrators Part 2 is available at a cost and is assisted self-paced (ASP).  You receive a specified amount of time per day of the course to ask questions to an instructor. This 3-day Assisted Self-Paced workshop provides the knowledge and critical skills necessary to administer BMC Remedyforce, with major focus placed on Administration, Incidents, Knowledge Management, Tasks, Broadcasts, Change Management, Problem Management, Service Request Management, Self Service, CMDB, Service Level Management, and Reporting and Dashboards.

     

    BMC Certified Professional: BMC Remedyforce Online Assessment

    For participants pursuing the BMC Certified Professional for BMC Remedyforce certification, BMC recommends completing this Study Kit to ensure participants successfully prepare for both the Online Assessment and the Practical Exam Certification. This self-paced study kit provides covers the key areas covered within the scope of this certification.

     

    BMC Certified Professional: BMC Remedyforce Practical Exam

    Companies implementing BMC Remedyforce realize full value only when their solution is effectively implemented. To ensure  implementations are performed to best practice standards, BMC Software maintains a technical certification program. The BMC Certified Professional for BMC Remedyforce Practical Exam will validate the technical competencies and implementation methods needed to successfully implement out-of-the-box (OOTB) baseline functionality for BMC Remedyforce

     

    Salesforce:

    If you are new to Salesforce.com Platform, training is available:

     

    Have you taken any of these BMC Helix Remedyforce courses? Do you have any questions about the trainings?  Lets start a conversation in the comments section below! Naji Abdallahi Geoffrey Bergren Please be the first to break the ice and share your thoughts in the comments!

     

    Other Resources

    Remedyforce Support has put together a Youtube Channel that we encourage all customers to view & Subcribe.  Please see the list of topics here:  BMC Helix Remedyforce YouTube Support Video Index

     

    The Wiki is the Remedyforce Admin Manual. 

     

    *Recommended training but not a prerequisite for certification.