Remedyforce Monthly Newsletter - April 2018 Edition

Version 17
    Share This:

    April Newsletter banner.JPG

    Spring has sprung in North America and our BRM team is growing!  We are pleased to introduce Jules Murray & Colleen Dunbar who bring a fresh perspective to our team!  In this month’s edition check out our latest Customer spotlight and see how your organization can grow by leveraging Remedyforce CMDB. We also have our Remedyforce Blog highlights including April’s Salesforce Tech Update and Marc Harris has written a piece to get you thinking about how our BRM team can help your company on their Remedyforce journey.  Don’t forget to check out the updated Remedyforce Admin Essentials training now available as Assisted Self-Paced training to get the most of your solution.  Enjoy, from the entire Remedyforce Organization!

    spring 2.JPG.

    Customer Spotlight

    This is a great story of how US Oncology Network was experiencing rapid growth and was able to leverage Remedyforce CMDB to increase efficiency and automate service management processes



    BRM Corner

    Welcome aboard! We are pleased to introduce to you our two newest members of the Remedyforce Customer Success Organization!


    Juliette Murray.JPGJules Murray has enjoyed 20 years in the IT Industry in various roles including customer service, project management and delivery experience. Her past accomplishments include Opportunity Links (childcare), Masternaut (vehicle tracking), and Tribal Group (education and training) whom some folks will recognize as an existing Remedyforce customer. So Jules is joining the team as no stranger to Remedyforce. She enjoys building great customer relationships, helping people get the most from the systems and services they purchase, and helping to achieve ROI.


    Jules lives in the Cambridge (UK) area, and has done so for 20 years.  Jules shares her space with her fur-baby (a cat whom she adores!) and she is a keen fitness freak!!

    Colleen Dunbar.JPG

    Colleen Dunbar is no stranger to BMC or to Customer Success - she’s transitioning over to our team from the BMC Inside Sales team where she currently is a Client Advisor. She started her career with BMC in 2013. She has flourished in varying customer facing roles from sales to customer success.  She formerly held a Customer Success Manager role for BMC within the larger BMC Customer Success Management Organization. She has been helping customers discover and purchase Remedyforce for years and is knowledgeable around our product’s history, vision and market space.  With an extensive mix of BMC product and services knowledge, we’re excited for Colleen’s perspective and views to complement the team. She has been working for many years with BMC customers in different capacities which will be a value add to our Remedyforce customers and our larger Remedy force team.


    Colleen is a North Carolina native and has now been in Greater Columbia, South Carolina for the past year.  She is married to Evan Dunbar, Owner of Dunbar Auto Parts.  Their only child is a one-year old mutt named Lilly.  She studied International Business at High Point University.  Colleen enjoys building and nurturing great relationships with the various internal teammates and customers. In her free time, she loves travelling, playing tennis, and paddle boarding every chance she gets!


    Recent Blogs

    Something a little different.... Marc Harris hopes to get you thinking about how our BRM team can help your company on their Remedyforce journey.  After you read his blog please leave your feedback!


    Salesforce April 2018 Tech Update Virginia Leandro covers the URL Format Change for Lightning Experience and the Salesforce Mobile App, Feature Retirements, Site Switches, Feature Retirements and much more in her latest blog.


    Remedyforce and BMC Discovery FAQ John Fulton takes us through the enhanced integration including a wide range of new features.


    How well do you know Remedyforce? Are you a trivia lover? Mike Leveiller entices you to test your knowledge of Remedyforce – check out his blog to learn how you can participate!


    We are listening

    Your vote counts!  Check out these ideas and vote them up if you see value in them.  We value your input!


    Category tree structure in SS3.0


    Enhance Auto Round Robin in Queue Assignment



    This document is designed to explore the Remedyforce Customer Education Path whether you are looking to become more familiar with the product or if your intention is to become Remedyforce Certified. From our Web Based Training series to to our Remedyforce Certification, there is a wealth of Remedyforce education to build your skills and set your organization up for success!  Get all details here BMC Helix Remedyforce EducationRemedyforce Customer Education.JPG




    Preparing May Newsletter

    This is your newsletter, let us know what BMC Helix Remedyforce topics you would like included, comment below.