Remedy - Server - LDAP Plugins using users in "sAMAccountName" with login name of more than 20 characters can not be authenticated

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    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    AR System


    APPLIES TO:

    MS Active Direcotry



    PROBLEM:

     

      When configuring the AREA LDAP and ARDBC LDAP plugins the authentication does not work when the user's login exceeds 20 characters. 
      
      
        

     


    CAUSE:

    MS Active Directory default length is 20 or less characters.


    SOLUTION:

     

    Legacy ID:KA300985

      
       

    This is not a Remedy issue. The sAMAccountName cannot take beyond 20 characters as it is the default setting in MS Active Directory configuration.

    Please check the following link
    https://msdn.microsoft.com/en-us/library/ms679635(v=vs.85).aspx:

      

     


    Article Number:

    000085992


    Article Type:

    Solutions to a Product Problem



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