Remedy - Server - ARS 9.X Email sent to a Group with HTML Template Notification with variable value recived only to first user

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    AR System


    APPLIES TO:

    Remedy AR System Server



    DETAILS:

    Email messages are sent without content when using Group name in the To field resulting only the first user to receive the content.

    This behavior was identified as a defect:
    .................
    SW00531453 - Email message from notify action set variable replacement to null when sent to $Assigned Group$ for 2nd user in the specified group
    .................

    It has been fixed in 9.1.04 SP4.

     


    Article Number:

    000151480


    Article Type:

    Product/Service Description



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