DWP Client: Missing information in iOS push notifications

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    MyIT Digital Workplace



    PROBLEM:

    Some push notifications are being truncated so that only "Requested by <Full Name> C" is visible. After enabling Push notification Debug the following errors are visible in the UX log:

    APNS notification is too long (>256 bytes)..
    APNS notification has been shortened, payload


    SOLUTION:

    This problem been recorded as defect DRIIT-25661. Please contact Technical Support for the fix.


    Article Number:

    000151497


    Article Type:

    Solutions to a Product Problem



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