BCO_SCH_ERR011: Fail to extract properties for datastore

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    PRODUCT:

    TrueSight Capacity Optimization


    COMPONENT:

    Capacity Optimization



    PROBLEM:

    One of our VMware service ETL is giving this error

                              
           
          We have an issue with one ETL task like:      
            ERROR - BCO_SCH_ERR011: Fail to extract properties for datastore: ds-1
    StackTrace: java.lang.NullPointerException
    and
    [Service Data Extraction] service etl 584. Exception: java.lang.InterruptedException

    at com.bmc.etl.util.vmw.connector.VMWareCollector.updateConfig(VMWareCollector.java:2339)
    at com.bmc.etl.util.vmw.connector.VMWareCollector.updateObjectConfig(VMWareCollector.java:2322)
    at com.bmc.etl.util.vmw.connector.VMWareCollector.queryVCData(VMWareCollector.java:1309)
    at com.neptuny.scheduler.task.VCenterCollectorService.collectData(VCenterCollectorService.java:1537)
    at com.neptuny.scheduler.task.VCenterExtraction.run(VCenterExtraction.java:21)
    at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
    at java.util.concurrent.FutureTask.run(FutureTask.java:266)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
    at java.lang.Thread.run(Thread.java:745)
        

     


    SOLUTION:

    Add the "extract.vmware.timeout.period" property to the ETL:

    - edit the ETL scroll to the bottom of the edit page and click the link "You can manually edit ETL properties from this page."

    - In the "Add new property" field, add extract.vmware.timeout.period then click the Add button

    - on the page find extract.vmware.timeout.period and replace #INSERT VALUE# with 3600

    -  stop and start the service ETL 

     


    Article Number:

    000143898


    Article Type:

    Solutions to a Product Problem



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