Issue with sandbox promotion from Impact Model Designer

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Atrium Core - CMDB


    COMPONENT:

    BMC Atrium Core


    APPLIES TO:

    Atrium explorer and Impact Model Designer :promotion of ci's.



    PROBLEM:

    After using Impact Model Designer to design a new Service Model, and perform a “Promote Sandbox”, the system permanently shows “Promote Sandbox Changes in Progress”. 
    After closing Browser and clearing cache, the same Message appears in the Impact Model Designer. 
     


    CAUSE:

    - RE was not registered with AR Dispatcher - There were ONLY error entry in arrecond.log file even though log level was set to DEBUG i.e. RE terminated itself due to above errors --- CMDB engine, REST and Services jar was present in CMDB installation


    SOLUTION:

    - Removed the above mentioned jar files from CMDB folder 
    - Restarted AR server to resolve the issue


    Article Number:

    000151315


    Article Type:

    Solutions to a Product Problem



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