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Remedy AR System Server
AR System Server
Remedy AR System Server 9.1.04 / 9.1.04 Patch001
Performing the following:
1) Go to Applications > Quick Links > Approval Administration Console > Server Settings
2) Check "Approval Debug Mode" and select "All" from Approval Debug Type drop-down list.
The Approval Debug file (arapprov.log) is not generated on the file system.
Also the parameter Debug-mode is not being updated indicating the Approval Debug log activation did not take place.
This behavior was identified as a defect:
SW00542004 - Getting ClassCastException in javaplugin log when Approval log is enabled
The defect is addressed in 9.1.04 Patch 002 - Remedy - ARS 9.1.04.002 (Patch 002) Corrected issues/defects (AR System Suite)
There are a couple of ways to proceed:
1- Apply the 9.1.04 Patch 002.
Check the following:
Download and apply the patch
Remedy - ITSM / Server - How to deploy a Remedy patch using the AR Deployment Console and arpayloaddeploymentutil utility
2- If the Patch cannot be applied and while being on v.9.1.04 or 9.1.04 Patch001, use the attached .jar file (arasj91_build003.jar)
To apply the .jar file do the following please:
a- Go to the Approval installation directory ....\approval\bin
b- Backup the existing "arasj91_build003.jar".
c- Stop ARSystem.
d- Place the provided .jar file.
e- Start ARSystem.