Remedy - Server - The Approval debug log cannot be enabled, the log is not being created

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    AR System Server


    APPLIES TO:

    Remedy AR System Server 9.1.04 / 9.1.04 Patch001



    PROBLEM:

    Performing the following:

    1) Go to Applications > Quick Links > Approval Administration Console > Server Settings

    2) Check "Approval Debug Mode" and select "All" from Approval Debug Type drop-down list.

              User-added image

    The Approval Debug file (arapprov.log) is not generated on the file system.



    Also the parameter Debug-mode is not being updated indicating the Approval Debug log activation did not take place.
     


    CAUSE:

    Defect: SW00542004


    SOLUTION:

    This behavior was identified as a defect:
    .......................
    SW00542004 - Getting ClassCastException in javaplugin log when Approval log is enabled
    .......................


    The defect is addressed in 9.1.04 Patch 002 - Remedy - ARS 9.1.04.002 (Patch 002) Corrected issues/defects (AR System Suite)

    There are a couple of ways to proceed:
    1- Apply the 9.1.04 Patch 002.
        Check the following:
        Download and apply the patch
        Remedy - ITSM / Server - How to deploy a Remedy patch using the AR Deployment Console and arpayloaddeploymentutil utility


    2- If the Patch cannot be applied and while being on v.9.1.04 or 9.1.04 Patch001, use the attached .jar file (arasj91_build003.jar)
        To apply the .jar file do the following please:
            a- Go to the Approval installation directory ....\approval\bin
            b- Backup the existing "arasj91_build003.jar".
            c- Stop ARSystem.
            d- Place the provided .jar file.
            e- Start ARSystem.


     


    Article Number:

    000151211


    Article Type:

    Solutions to a Product Problem



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