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BMC Helix Remedyforce Service Desk
Pentaho job uses the 'Salesforce Upsert' step to perform AD integration between Provident systems and the Remedyforce instance. When the connection is tested in Pentaho, within the 'Salesforce Upsert' task, the following message might be displayed:
Error connecting to Salesforce!
; nested exception is:
java.net.ConnectException: Connection refused: connect
Although this message is displayed and the connection is refused, the login history for the user in Remedyforce shows as a success.
Salesforce API Version used in the Connection URL
In Sandbox Org use the API URL - https://test.salesforce.com/services/Soap/u/27.0
In Production Org use the API URL - https://login.salesforce.com/services/Soap/u/27.0
Note: If issue persist make sure the User's Salesforce Password has not expired recently if so update it as well as the Security Token and try again