Remedyforce Self Service 2.0 Can Search Multiple CI Feilds in the CI Lookup, However Self Service 3.0 Only Searches the Instance ID

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedyforce Service Desk



    QUESTION:

    Remedyforce Self Service 2.0 Can Search Multiple CI Feilds in the CI Lookup, However Self Service 3.0 Only Searches the Instance ID


    ANSWER:

    This was a design change in Remedyforce Winter if searching on multiple fields is required please submit an idea on http://communities.bmc.com


    Article Number:

    000150190


    Article Type:

    FAQ/Procedural



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