This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.
Remedyforce Service Desk
Remedyforce Self Service 2.0 Can Search Multiple CI Feilds in the CI Lookup, However Self Service 3.0 Only Searches the Instance ID
This was a design change in Remedyforce Winter if searching on multiple fields is required please submit an idea on http://communities.bmc.com