Unable to upgrade to Control-M/Agent 9.0.18 from versions prior to 9.0.00 via Agent Deployment in Enterprise Manager's Control-M Configuration Manager or manually - get error "The installed Control-M/Agent version X cannot be upgraded."

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    PRODUCT:

    Control-M/Agent for UNIX and Microsoft Windows


    COMPONENT:

    Control-M/Agent for UNIX and Microsoft Windows


    APPLIES TO:

    Control-M/Agent for UNIX and Microsoft Windows 9.0.18 Upgrading from Control-M/Agent for UNIX and Microsoft Windows 8.0.00 or earlier



    PROBLEM:

    - Unable to upgrade to Control-M/Agent for UNIX and Microsoft Windows 9.0.18 from versions prior to 9.0.00 via Agent Deployment in Control-M/Enterprise Manager's Control-M Configuration Manager or manually. 
    - A message similar to the below will be found in the Agent upgrade task or returned from running the setup from the Agent installation media:
     

      The installed Control-M/Agent version 8.0.00.500 cannot be upgraded. Please consult the Upgrade documentation. 
      18-03-06 16:13:03: Install: system_rc = 256 
      18-03-06 16:13:03: Function setagstate start 
       Action=INSTALL, file_extension=.Z, system_rc=256, setagstate=setagstate 
      18-03-06 16:13:03: "/test/agentup/ctm/temp/DRKAI.9.0.18.000_Linux-x86_64.tar.Z_agentup/Setup_files/setagstate32" DeploymentUpdate Deployment_Failed 3 0 0 0 0
    "Control-M/Agent Upgrade Failed please see installation log"

     


    CAUSE:

     CAR00161888 - Control-M/Agent for UNIX and Microsoft Windows 9.0.18 - Upgrading from versions Prior to V9.0.00 is not supported.


    SOLUTION:

    Upgrading to Control-M/Agent for UNIX and Microsoft Windows 9.0.18 from 7.0.00 or 8.0.00 via Agent Deployment on Control-M Configuration Manager (CCM):
    - Copy both the installation files for Control-M/Agent for UNIX and Microsoft Windows 9.0.00 and 9.0.18 to the Control-M/EM Server's AUTO_DEPLOY directory
    - Perform the Auto Deployment to upgrade the Control-M/Agent for UNIX and Microsoft Windows to 9.0.18 automatically

    Upgrading to Control-M/Agent for UNIX and Microsoft Windows 9.0.18 from 7.0.00 or 8.0.00 manually:
    - Upgrade Control-M/Agent for UNIX and Microsoft Windows 7.0.00 or 8.0.00 to 9.0.00
    - Then upgrade the Control-M/Agent for UNIX and Microsoft Windows to 9.0.18

    Upgrading to Control-M/Agent for UNIX and Microsoft Windows 9.0.18 from 9.0.00:
    -  Control-M/Agent for UNIX and Microsoft Windows 9.0.00 can be upgraded to 9.0.18 via the Agent Deployment or by running the setup manually.

    Additional Information:
    CAR00176311 - Support Automatic Agent Deployment and upgrade (to the latest available Control-M/Agent 9.0.18 fixpack) from V8 Agent
    The above CAR is opened and will be addressed to upgrade the Control-M/Agent 8.0.00 to the latest available Control-M/Agent 9.0.18 fixpack directly through Agent Deployment automatically.
    There is no tentatively date of which this CAR will be resolve at this time.
     


    Article Number:

    000145580


    Article Type:

    Solutions to a Product Problem



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