Deploying Midtier patch using the AR System Deployment Management Console

Version 1

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    Remedy AR System Server


    AR System Mid Tier


    D2P Midtier 9.1.04 or better


    What are the steps to deploy the Midtier 9.1.04 patches?


    Online Doc link:

    Step 1.  Import D2P package

    1. Open the AR System Deployment Management Console.
    3. Expand Transfer Package
    5. Select Import
    7. On Add Attachment, browse for the D2P file and then click OK
    Step 2:  Deploy package – this will create the individual records in the AR System Single Point Deployment Payload form for mt_common, mt_unix and mt_windows  
    1. In the console, select record
    3. Expand Operations, select Deploy
    Popup box stating:                            
     This package includes files to be deployed/rolledback. You can monitor the status of the file deployment/rollback by opening the package, selecting the item for file deployment and clicking on the "View Payload Status" button. (ARNOTE 10000)
    Click OK
    1. Click View (under Manage Package)
    3. Click Payload Status
    At this point, the deployment has been completed but the payload has not.
    Step 3 – Initiate the payload from the midtier
    You must remote to each midtier to initiate the payload.  This is done for security reasons and separation of duty if desired.  
    1. Remote to the midtier.
    3. Go to the …/midtier/filedeployer directory
    5. Execute the bat file: arpayloaddeploymentutil.bat
    It will not give any feedback but notifies the armonitor to go get the payload from the AR Server and deploy it. 
    NOTE:  Midtier payload deployment will restart the Midtier webserver
    Step 4 – Confirming the payload execution   
    1. Once the Midtier webserver is back up, login and go back to the AR System Deployment Management Console.
    3. Select your record and view
    5. Click on Payload Status.

    The records will now show a Payload Status of Successful. 
    From the file system, you will see backups of the files/directories replaced: 

    Note:the identification string matches up to the Deployment ID on the AR System Single Point Deployment Payload form. 
    You will also find the payload zip files under the midtier directory. 


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