View Rich Text Description of Service Request in Remedyforce Self Service

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedyforce Service Desk


    COMPONENT:

    Remedyforce Winter '18



    QUESTION:

    How to view Rich Text Description of Service Request in Remedyforce Self Service


    ANSWER:

     

       
    1. Go to Remedyforce Administration | Configure Self Service | Service Requests
    2.  
    3. Select check box "Enable preview of service requests"
    4.  
    5. Click Save
      
    User-added image

     


    Article Number:

    000150123


    Article Type:

    FAQ/Procedural



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