After upgrading AR Server & Atrium to 9.1.03 , getting "Failed to install artifact: ~~\BMC Software\ARSystem\Conf\org.apache.felix.fileinstall-deploy.cfg" in arerror.log file.

Version 2
    Share This:

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    AR System Server


    APPLIES TO:

    Remedy AR Server, Atrium 9.1.03



    PROBLEM:

    After upgrading AR Server & Atrium to 9.1.04 , getting "Failed to install artifact: ~~\BMC Software\ARSystem\Conf\org.apache.felix.fileinstall-deploy.cfg" in arerror.log file. Cause of this, not able to proceed with ITSM Install.


    SOLUTION:

    The AR Server & Atrium upgrade was succeeded, but it appears that the file based deployer (Apache Felix Filedeploy) that is supposed to deploy from the  ~~\BMC Software\ARSystem\deploy directory isn't working. The assignment engine and CMDB are both deployed from this folder.

    - Navigate to ~~\BMC Software\ARSystem\deploy  folder
    - We should have 4 SHAPSHOT .jar files.

    cmdb-9.1.03-SNAPSHOT.jar
    cmdb-rest-9.1.03-SNAPSHOT.jar
    cmdb-services-9.1.03-SNAPSHOT.jar
    com.bmc.arsys.assignmentEngine-9.1.03-SNAPSHOT.jar


    - If CMDB jar is missing >> navigate to the CMDB Installer Zip Folder: ~~ \atrium9.1.03.win\AtriumCore\Disk1\files\cmdb\componentCMDBWindows.zip 
    - Under this folder, you should see 3 .jar files starting with cmdb- 
    - Copy & paste these jar files under the Deploy Folder of AR located : ~~ \BMC Software\ARSystem\deploy folder
    - Perform AR Sever Services restart 


    Article Number:

    000149971


    Article Type:

    Solutions to a Product Problem



      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles