Failed to Install Atrium CMDB 9.1.02.  Error:  CMDB engine is not initialised

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Atrium Core - CMDB


    COMPONENT:

    BMC Atrium Core


    APPLIES TO:

    BMC AtriumCore CMDB 9102



    DETAILS:

    Root cause for this error in this case was that the the cmdb snapshot jar file was missing from <Arsystem>\deploy folder. 
    This file can be found in the Disk1 of the AtriumCore CMDB installer and should have been copied into that directory during installation. 

    Additionally please make sure to always run the installer "As an Administrator", which is an option you will see when right-clicking on the setup.exe file.
    Installer needs to have permissions to make changes to the file system and in the use case that was not done. 

     


    Article Number:

    000115480


    Article Type:

    Product/Service Description



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