TSSA/BSA: Error installing BSA 8.9.02+ RSCD Agent on Windows:  The platform on which you are trying to install or upgrade the product don't have 64 bit Microsoft Visual C++2015 Redistributable installed.

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    PRODUCT:

    BladeLogic Server Automation Suite


    COMPONENT:

    BladeLogic Server Automation


    APPLIES TO:

    BSA 8.9.2



    PROBLEM:

    When installing (or upgrading to) the Truesight Server Automation (TSSA/BSA) 8.9.02+ RSCD Agent on a Windows Server, the following error is encountered:

    ERROR:  The platform on which you are trying to install or upgrade the product don't have 64 bit Microsoft Visual C++2015 Redistributable installed. Install 64 bit Microsoft Visual C++ 2015 Redistributable and try again. Setup will exit. 

    User-added image

     


    CAUSE:

    BSA 8.9.2 RSCD Agent requires MS VC++ 2015 Redistributable to be installed


    SOLUTION:


    Please see the following section of the BSA 8.9.02 documentation:

    https://docs.bmc.com/docs/ServerAutomation/89/service-pack-2-version-8-9-02-790464997.html#ServicePack2:version8.9.02-What'schanged

     

                                   
    GeneralMicrosoft Visual C++ 2015 Redistributable Update 3

    In BMC Server Automation 8.9.02, Microsoft Visual C++ 2005 Redistributable has been upgraded to Microsoft Visual C++ 2015 Redistributable Update 3.

    From BMC Server Automation 8.9.02 and later, ensure that Microsoft Visual C++ 2015 Redistributable Update 3 is installed on all Microsoft Windows servers (Application servers, File servers, PXE servers, Target servers, and so on). For more information about the supported platforms, see Supported platforms for version 8.9.

    Installing Microsoft Visual C++ 2015 Redistributable Update 3 has a dependency on some Microsoft patches. For more information about installing Microsoft Visual C++ 2015 Redistributable Update 3, refer to the Microsoft documentation here.

          
           
    • Install/Upgrade 
      Ensure that you have installed Microsoft Visual C++ 2015 Redistributable Update 3 as a prerequisite.
       
    •      
    • Agent Installer Job/ Unified Agent Installer
      A new check box, Install Microsoft Visual C++ Redistributable (Windows Only) has been added in Agent Installer Job - Options window that specifies whether to install Microsoft Visual C++ 2015 Redistributable Update 3 on the target server before the agent installation. By default, this option is selected.
       
    •      
    • Provisioning 
      A new Microsoft Visual C++ installer location field has been added in the System Package Types tab > Microsoft Windows system package type configuration tab.
    •     

    Microsoft Visual C++ 2015 Redistributable Update 3 can be installed on servers (except Application servers) automatically by using the following options:

          
           
    • Option 1: From Agent Installer Job - Options window or Unified Agent Installer window.
    •      
    • Option 2: By using the the pre-packaged content in the Depot software. However, an existing BMC Server Automation environment is required to deploy Microsoft Visual C++ 2015 Redistributable Update 3 into the target servers.
    •     

     


    Article Number:

    000149354


    Article Type:

    Solutions to a Product Problem



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