Unable to change Remedyforce Self Service version to 3.0 error " There is already an item in this list with the name Configured Self Service "

Version 2

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    Remedyforce Service Desk


    NOTE: The changes need to be done via LMA access so please grant access to BMC support and log a support Case providing this document so Support can perform the below steps

    Delete the Duplicate Self Service Entry in Custom Settings:
    1. Log into Remedyforce via LMA
    2. Select Setup 
    3. Develop | Custom Settings
    4. Click Manage next to BMCSYSProperties
    5. Delete Name "Configured Self Service" and Value "Self Service 2.0"
    6. Click Save
    7. Go to Remedyforce Administration | Configure Self Service | Self Service Version
    8. Verify Self Service can be upgrade to 3.0 the Setting Saved.



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