Unable to change Remedyforce Self Service version to 3.0 error " There is already an item in this list with the name Configured Self Service "

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedyforce Service Desk



    PROBLEM:

    NOTE: The changes need to be done via LMA access so please grant access to BMC support and log a support Case providing this document so Support can perform the below steps

    Delete the Duplicate Self Service Entry in Custom Settings:
    1. Log into Remedyforce via LMA
    2. Select Setup 
    3. Develop | Custom Settings
    4. Click Manage next to BMCSYSProperties
    5. Delete Name "Configured Self Service" and Value "Self Service 2.0"
    6. Click Save
    7. Go to Remedyforce Administration | Configure Self Service | Self Service Version
    8. Verify Self Service can be upgrade to 3.0 the Setting Saved.


    SOLUTION:

     


    Article Number:

    000149339


    Article Type:

    Solutions to a Product Problem



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