The new RTF editor is available with BMC Remedy Mid Tier 9.1.03 and can be used even when you have installed earlier versions of the BMC Remedy AR System, BMC Atrium Core, and BMC Remedy IT Service Management applications.
Benefits of the new RTF editor are as follows:
- Supports all the features for rich-text fields in BMC Remedy Knowledge Management applications
- Provides all key rich-text field editing capabilities
- Renders the existing articles without any loss of formatting, provided the content of the article uses standard HTML markup
- Maintains formatting when you copy content from MS Word, MS Outlook, or HTML to the RTF-enabled field
For more information about the RTF editor, see the Rich text formatting editor overview.
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