TSSA/BSA: Windows Patch Deploy Job fails with exit code 2359302 - INCLUDES VIDEO

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    TrueSight Server Automation Suite


    APPLIES TO:

    BMC BladeLogic Server Automation Suite



    PROBLEM:

     

    Truesight Server Automation (TSSA) Windows Patch Deploy Job fails with exit code 2359302 captured in <agent>/Transactions/log/bldeploy-xxx.log.

    e.g. Command returned non-zero exit code: 2359302

      

     

     


    CAUSE:

    Patch remediation may have been attempted while server is in Pending Reboot state


    SOLUTION:

     

    Legacy ID:KA300013

      

    This error will be encountered if a patch has previously been installed (via TSSA or otherwise) but the target server was not subsequently rebooted.

    This results in the patch remediation job failing because the patch is already installed on the target server but was listed as missing in the Patch Analysis results due to the pending reboot.

    Converting the decimal error code 2359302 to hexadecimal returns 0x240006  (see KA 000160745 and Video for details on conversion)

    Looking up this hexadecimal error code on https://docs.microsoft.com/de-de/security-updates/windowsupdateservices/18127393 returns:

                                     
    0x240006WU_S_ALREADY_INSTALLEDThe update to be installed is already installed on the system.
      


    To resolve this issue,

      

    •Reboot the target server(s) and rerun the TSSA Patch Analysis job. The status of the patch that failed to install should be updated from Missing Patch to Installed Patch.

    See KA 000145107 for more details on the Patch Analysis side of this issue.

    If the patch continues to be reported as missing, please contact BMC Customer Support and provide the details described in the following Ivanti Knowledge Article: 
          

    Related Products:  
       
    1. BMC BladeLogic Server Automation Suite

     


    Article Number:

    000087137


    Article Type:

    Solutions to a Product Problem



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