Track-It! 2018/Track-It! 2019 and Microsoft Exchange 2016

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Track-It!


    COMPONENT:

    Track-It! 2019 R3


    APPLIES TO:

    Track-It! 2018 (20.18.01), Track-It! 2019



    PROBLEM:

    This article is intended for customers intending to send emails to and receive notifications from Track-It! when Exchange 2016 is their on premise Email Solution.


    SOLUTION:

    Inbound Email

    Track-It! connects to your email server using the IMAP protocol. This means that the version of Exchange should not be relevant as long as the Microsoft Exchange IMAP 4 Service is running.

    By default, IMAP4 client connectivity isn't enabled in Exchange. To enable IMAP4 client connectivity, you need to perform the following steps:

      
       
    1. Start the IMAP4 services, and configure the services to start automatically:

           
           
      • Microsoft Exchange IMAP4: This is the Client Access (frontend) service that IMAP4 clients connect to.

      •    
      • Microsoft Exchange IMAP4 Backend: IMAP4 client connections from the Client Access service are proxied to the backend service on the server that hold the active copy of the user's mailbox.

      •   
      
    For detailed Configuring settings see:   https://docs.bmc.com/docs/trackit2019/en/configuring-email-852581203.html

    If you are having difficulty with this configuration, this article may help you resolve the issue; 

    How to troubleshoot Incoming E-mail Configuration in Track-It! 2018 using IMAP

    If not, please contact the Support Team for further assistance. 

    Outbound Email (Notifications)

    Similarly to inbound email processing, Track-It! connects to the mail server to send outgoing notifications using the SMTP protocol. So once again, the Exchange version is not relevant. 

     


    Article Number:

    000149072


    Article Type:

    Solutions to a Product Problem



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