DWP Catalog: Unable to send Incident status

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    MyIT Service Broker




    We have created DWP Catalog workflow to create an incident with a receive task for status however when the incident has been resolved it will not close the associated request in the DWP Client (MyIT).


    Out of the box we currently provide remedy workflow which will close a request when a Work Order has been completed. If you would like the same functionality for Incidents (Incident resolved) please import the attached filter and set up the service/workflow in the DWP Catalog.

    Please note, the receive task should be set up with a signal parameter of "Work Status" making sure to set the condition of Work Status = "Resolved".

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