Hi,

a frequently overlooked detail that can make work easier: rewrite valve. No plugin any more, no additional apache webserver, it works ootb.

"The rewrite valve implements URL rewrite functionality in a way that is very similar to mod_rewrite from Apache HTTP Server."

How does it work?

1. activate url rewriting
2. configure your rules
3. restart your tomcat

Activation

Add the following line to server.xml as the first element in <host> tag

      <Engine defaultHost="localhost" name="Catalina">
      
         <Host appBase="webapps"
               autoDeploy="true"
               name="localhost"
               unpackWARs="true">
              
               <Valve className="org.apache.catalina.valves.rewrite.RewriteValve" />

Rules

Create a "rewrite. config" file in the directory "conf/Catalina/localhost" with your rewrite rules. Here are a few examples of what we do with it.

# Mark each environment with its own favicon, survive each BMC update

RewriteRule    ^.*/favicon\.ico$             /arsys/<your own folder under "ARSystem/midtier">/favicon.ico [NC,L]

 

# In case an FQDN is always required, e. g. for RSSO integration

RewriteCond    %{HTTP_HOST}          !^.*\.your\.destination\.domain [NC]
RewriteCond    %{HTTP_HOST}          !^$
RewriteRule      ^/(.*)$                           http://your_server.your.destination.domain/$1 [R]

 

# Short URLs in all ITSM notifications

RewriteCond     %{QUERY_STRING}  !^$
RewriteCond     %{QUERY_STRING}  ^showTicket=(INC|CRQ|TAS|PBI|WO0)(\d{12})$
RewriteRule     ^.*$                              - [E=TicketClass:%1,E=TicketID:%1%2,E=TicketBasePath:%{CONTEXT_PATH}/servlet/ViewFormServlet?server=<your_arserver>&form]

RewriteCond     %{ENV:TicketClass}   INC
RewriteRule     ^.*$                              %{ENV:TicketBasePath}=HPD:Help\+Desk&ion&qual='1000000161'=\%22%{ENV:TicketID}\%22 [NE,R,L]
RewriteCond     %{ENV:TicketClass}   CRQ
RewriteRule     ^.*$                              %{ENV:TicketBasePath}=CHG:Infrastructure\+Change&qual='1000000182'=\%22%{ENV:TicketID}\%22 [NE,R,L]
RewriteCond     %{ENV:TicketClass}   TAS
RewriteRule     ^.*$                              %{ENV:TicketBasePath}=TMS:Task&qual='1'=\%22%{ENV:TicketID}\%22 [NE,R,L]
RewriteCond     %{ENV:TicketClass}   PBI
RewriteRule     ^.*$                              %{ENV:TicketBasePath}=PBM:Problem\+Investigation&qual='1000000232'=\%22%{ENV:TicketID}\%22 [NE,R,L]

RewriteCond     %{ENV:TicketClass}   WO0
RewriteRule     ^.*$                              %{ENV:TicketBasePath}=WOI:WorkOrder&qual='1000000182'=\%22%{ENV:TicketID}\%22 [NE,R,L]

Required entry in the notification messages somewhere in the body text (example: Incident)

blah-blah <a href="#HOMEURL#?showTicket=#Incident Number#">#Incident Number#</a> blah-blah

# Short bypass for RSSO

#RewriteRule    ^/arsys/login$           https://your_RSSO_server:8443/rsso/start?bypass-auth=true&tenant=your&goto=http://your_return_MT_server [R=303,L,NC]

Special: adds context for calls without /arsys

Use both files from the attachment as ROOT context under /webapps. I know there are other ways too, but now everything uses the same ootb technique

Have fun!

Stefan

04/11/2018 WorkOrder added

Remedy ITSM