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Remedyforce Service Desk
Remedyforce Summer '17
Incident templates not updating the fields on Incident in Remedyforce.
Template fields mapped are -
Incidents are created from Self service.
Wrong method followed
Incident templates can be invoke from Request definitions .To auto populate Incident fields based on Category ,Workflow Rule needs to be created and not Incident Templates.
Note: Incident templates are used in Request definition to auto populate fields for Service Request.