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Remedyforce Service Desk
Remedyforce Summer '17
Direct URL for Request Definition in Remedyforce Self Service
You can use following URL to open the Service Request directly in Remedyforce Self Service
Please note: "ap7" will need to be replaced with the SFDC instance where you Org is installed. To get the Id of Request Definition, used in above example (a3H28000000NxnxEAC) - Go to Remedyforce Administration and open the Request Definition. You will find a field "Self Service Link". Copy the Id from this URL and use in the direct URL as suggested above.