TS Synthetic - sgexecmanager.dll not found, TEA Agent will not start

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Borland Silk Performer Synthetic Transaction Monitoring


    COMPONENT:

    BMC Synthetic Transaction Execution Adapter



    PROBLEM:

    TEA Agent could not start on a workstation after upgrading SDK.

    When starting TEA Agent manually by double-clicking the executable "BMCTEAAgent.exe", the following error is reproduced:

    'The program can't start because sgExecManager.dll is missing from your computer'.


    CAUSE:

    The problem was caused because PATH variable was not updated for Silk Performer during the upgrade.


    SOLUTION:

    The System class path does not get updated with the correct version of Silk Performer.  Do the following to resolve the issue:

    1.  Open System Properties and click on the Environment Variables button
    2.  Under System Variables, choose "Path"
    3.  Click the Edit button
    4. In the Variable value, locate the path for Silk Performer and change the version to 18.0

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    Article Number:

    000143617


    Article Type:

    Solutions to a Product Problem



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