Service Broker question loses focus after 1 second of not typing

Version 1
    Share:|

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    MyIT Digital Workplace


    APPLIES TO:

    3.5.00



    PROBLEM:

     

    Reported Issue is In Browser - IE and Chrome
    Works fine on Firefox

      

    Login to Digital Work-Place Universal Client and open a Service broker request with a text question
    Type a letter and wait for a second. The spinner comes and then the question field looses the focus.

      

    Expected Result - The question field shouldn't loose focus after the spinner.

     


    CAUSE:

    Identified as Defect # DRIIT-24930.


    SOLUTION:

    Kindly download the hotfix from below link to fix the issue,
    ftp://ftp.bmc.com/pub/MyIT/DWP3.5/MyIT_SmartIT_CU_Hotfix_01302018_Build59.zip

    NOTE: We always recommend to take all necessary backups before applying the fix and validate on test environment first.

     


    Article Number:

    000148219


    Article Type:

    Solutions to a Product Problem



      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles